Charis Alexandra Training Ltd

Personal Development Courses

We provide instructor-led, quality Soft Skills training either at our training centre near Moorgate or at your premises. Our flexible approach to training means our comprehensive list of soft skills training courses can be tailored to exactly suit your training needs.


Administrative Essentials

Skills for the Administrative Assistant

Business Management

Basic Business Management

Building a Consulting Business

Entrepreneurship 101

Global Business Strategies


Writing a Business Plan

Crisis Management

Risk Management

Strategic Planning

Business Writing

Advanced Writing Skills

Business Writing that Works

Writing Reports and Proposals

Career Development

Building your Self Esteem and Assertiveness Skills

Business Etiquette: Gaining that Extra Edge

Effective Planning and Scheduling

Getting Stuff Done: Personal Development Boot Camp

Research Skills

Time Management: Get Organised for Peak Performance

Working Smarter: Using Technology to your Advantage


Active Listening

Communications for Small Business Owners

Communication Strategies

Conducting Accurate Internet Research

Developing your Executive Presence

Encouraging Sustainability and Social Responsibility in Business

Introduction to Neuro Linguistic Programming

Neuro Linguistic Programming Tools for Real Life

Networking for Success

Public Relations Boot Camp

Conflict Resolution

Conflict Resolution: Dealing with Difficult People

Conflict Resolution: Getting Along in the Workplace

Employee Dispute Resolution

Managing Difficult Conversations

Customer Service

Customer Service Training: Critical Elements of Customer Service

Managing Customer Service

Emotional Intelligence

Anger Management: Understanding Anger

Emotional Intelligence

Stress Management


Accounting Skills for New Supervisors

Budgets and Managing Money

Human Resources

Bullying in the Workplace

Business Ethics for the Office

Closing the Generation Gap in the Workplace

Creating a Workplace Wellness Programme

Disability Awareness: Working with People with Disabilities

Diversity Training: Celebrating Diversity in the Workplace

Employee Accountability

Human Resources Training for the Non HR Manager

Tough Topics: Talking to Employees about Personal Hygiene

Internet Marketing

Basic Internet Marketing

Building a Brand on Social Media

Building an Online Business

Creating a Google AdWords Campaign

E-Commerce Management

Introduction to E-Mail Marketing

Kickstarting your Business with Crowdsourcing

Marketing with Social Media

Social Selling for Small Businesses

Writing for the Web

Job Search

Creating a Dynamite Job Portfolio

Getting your Job Search Started

Mastering the Interview


Coaching and Mentoring

Goal Setting

Leadership Skills for Supervisors: Communication, Coaching and Conflict

Motivating your Workforce

Self Leadership


Creating and Managing your Corporate Brand

Marketing and Sales

Marketing for Small Businesses

Personal Brand: Maximising Personal Impact

Meetings and Events

Conference and Event Management

Meeting Management: The Art of Making Meetings Work

The Minute Taker's Workshop

Negotiation Skills

Influence and Persuasion

Negotiating for Results

Problem Solving

Creative Thinking and Innovation

Critical Thinking

Lean Process Improvement

Continuous Improvement with Lean

Problem Solving and Decision Making

Process Management

Balanced Scorecard Basics

Developing a High Reliability Organisation

Knowledge Management

Process Improvement with Gap Analysis

Project Management

Advanced Project Management

Change and How to Deal with It

Intermediate Project Management

Project Management Fundamentals

Understanding Project Management

Public Speaking

Conquering your Fear of Speaking in Public

Public Speaking: Presentation Survival School

Public Speaking: Speaking Under Pressure

Sales Training

Body Language: Reading Body Language as a Sales Tool

Building Relationships for Success in Sales

Call Centre Training: Sales and Customer Service Training for Call Centre Agents

Creating Winning Proposals

An Introduction to Customer Relationship Management

Dynamite Sales Presentations

Overcoming Objections to Nail the Sale

Prospecting for Leads Like a Pro

Selling Smarter

Telemarketing: Using the Telephone as a Sales Tool

Supervisors and Managers

Giving Effective Feedback

Inventory Management, the Nuts and Bolts

Logistics and Supply Chain Management

Managing Across Cultures

Managing Pressure and Maintaining Balance

Managing the Virtual Workplace

Purchasing and Procurement Basics

The ABC of Supervising Others

The Art of Delegating Effectively

The Professional Supervisor

Talent Management

Appreciative Inquiry

Conducting Effective Performance Reviews

Creating a Top Notch Talent Management Programme

Hiring for Success: Behavioural Interviewing Techniques

Managing Employee Performance

Orientation Handbook: Getting Employees Off to a Good Start

The Essential Rules for a Successful Onboarding Programme

Team Building

Building Better Teams

Developing High Performance Teams

Train the Trainer

Advanced Skills for the Practical Trainer

Developing a Training Needs Analysis

Developing your Training Programme

Facilitation Skills

Making Training Stick

Measuring Training Results

Survival Skills for the New Trainer

The Practical Trainer

Training with Visual Storytelling

Using Activities to Make Training Fun

Workplace Safety

Injury Prevention through Ergonomics

Safety in the Workplace

Workplace Harassment

How to Manage Anger and Violence in the Workplace